Head of Service Management (m/f/d)

Head of Service Management (m/f/d)

  • Künzelsau
  • Köln
  • Berner Trading Holding GmbH
Come and shape the future together with us in Cologne or Künzelsau (Germany) as Head of Service Management (m/f/d).
Jetzt bewerben

Was wir bieten

The values and sustainability of a family enterprise. And anything but rigid routine processes. After all, the Berner Group is undergoing a strategic transformation. Customer focus and digitalization are top priorities for us. This is the perfect setting for undaunted doers who are fully committed when daring new things, who stick to their ideas – even when this is not easy – and in this way put their lasting mark on our company, on a national as well as international level. We offer you many additional advantages. For instance, short lines of communication and decision-making, introductory training that is adjusted to you personally, a competitive salary with company pension scheme, and capital-forming benefits plus staff discounts on purchases of our expert products.

Was Sie auszeichnet

  • Diploma or Master’s degree in Business (Administration) with focus on marketing and/or sales
  • Extended experience in service management, marketing management or sales, preferably in B2B retail and/or direct sales companies, or consulting background
  • Several years of leadership experience including budget management
  • Experience in change management
  • Experience in establishing service offer or new business unit advantageous
  • Ideally previous experience in centralization projects of local activities in multinational organizations
  • Ability to lead teams and work in a matrix organization
  • Good written and oral presentation skills as well as MS Office skills
  • Fluency in English, other European languages advantageous (e.g. German, French)
  • Strong communication skills and experience collaborating with C-level
  • Strong motivation to transform business with a hands-on mentality
  • Data-driven mindset
  • Willingness to travel occasionally

Was Sie erwartet


  • Develop Berner service strategy including growth and business plan and go-to-market approach
  • Drive transformation and change of mindset towards service as core differentiation and loyalty anchor
  • Contribute to increase customer loyalty, customer retention and share of wallet
  • Represent service as differentiation anchor towards C-level, senior management and decentral sales organizations


  • Own service budget and planning
  • Align priorities, service roadmap and annual marketing plan for services
  • Contract key projects with marketing sales and further departments

Leadership and project management:

  • Lead and develop central service management team
  • Functionally lead decentral service management teams
  • Position Berner services according to the Berner strategy
  • Identify best practices and potential new services in and outside the industry
  • Develop new services as well as tools to manage services in order to create a competitive service portfolio
  • Define go-to-market approach for services and coordinate service launches internationally
  • Internationally standardize existing service offer and operational excellence

KPI tracking:

  • Ensure commercial contribution of service portfolio
  • Define, set and track KPIs for services